About Kissimmee Utility Authority
The Kissimmee Utility Authority is an electric company that provides electric services to residential and business customers. It operates and manages the electric system in Kissimmee city, located in 1901. Within Florida, they are the sixth-largest utility company. There are 300 employees work for the Kissimmee Utility Company. They service around 80,000 customers throughout Kissimmee and the surrounding area.
How to Pay Kissimmee Utility Authority Bill
Kissimmee Utility Authority offers several payment options to pay your utility bill. You can choose to follow any payment method to make the payment for your electric bill. Follow these payment methods below, which is right for you.
Pay Kissimmee Utility Authority Bill via Online Method:
- You can make payment for your Kissimmee Utility Authority bill through the online payment method. To make the payment, you need to register your online account first. Once you completed the registration, follow these steps:
- You need to visit this link ipn.paymentus.com
- Then, on the provided field, input your email and password.
- After providing your log-in details, select the Login option.
- Then, follow the steps further to make your bill payment.
Pay KUA Bill in Person:
You can choose to pay your utility bill in person. You can make payment by using cash. The walk-in payment is located at 1701 W. Carroll St. in Kissimmee. The service center is open from 7:00 a.m. till 6:00 p.m.
Pay Kissimmee Utility Authority Bill by Mail:
- Pay your Kissimmee Utility Authority bill through the traditional mail method. Send your money order or personal check by mail to Kissimmee Utility Authority. The main payment method is slower than the other payment method. Before sending the mail, make sure to add your utility account number to your check. You can send your payment stub to this address below:
Kissimmee Utility Authority
PO Box 850001
Orlando, Florida 32885
Pay Kissimmee Utility Authority Bill by Phone:
- KUA allows the customers to pay the utility bill over the phone. Make the bill payment right from your credit or debit card. You can contact the payment service at 407-933-7777 or Toll-Free 877-582-7700. For making the payment over the phone, you need to follow the automated call service. Once you completed the payment you will receive a confirmation message.
Pay Kissimmee Utility Authority Bill by One Time Payment:
- You can make your KUA bill payment with a one-time payment. You can avoid the login or registration to make your utility bill payment. They accept the payment Discover, MasterCard, and Visa Card. With your account number, you just need to follow three simple steps.
- You need to go to this link ipn.paymentus.com
- Then, you have to select the Pay Now option.
- Provide your account number on the first field.
- Enter your email in the next field.
- You have to retype your email address on the last field.
- After providing all the respected fields, you need to select the Continue option.
- Then, follow the steps further to make your bill payment.
Pay KUA Bill at Deposit Box:
- You can also pay your utility bill in the payment deposit box. The payment deposit box is available 24/7. For the payment deposit box, you have to visit this location: 1701 W. Carroll St. in Kissimmee. In order to avoid the interruption, make sure to pay your bill before the due date.
How the Penalty Fees Work
- There are several fees that will be charged by the Kissimmee Utility Authority. These are the following fees that you have to pay:
- Disconnect for Non-Payment (at Meter): During normal business hours, you have to pay $35. After business hours, you have to pay $85.
- Disconnect for Non-Payment (at Pole): During normal business hours you have to pay $100. After business hours, you have to pay $150.
- Forced Collection: For the forced collection, you have to pay $25.
- Returned Payments: If your payment check is returned by the financial institute, you have to pay the returned check fee of $25.
What o Do If You Can’t Pay the Bill
The customers can donate money for the Good Neighbor Energy Fund, which can help the other customers to pay their electric bills. For more information about the Good Neighbor Energy Fund, contact the customer service department.
If any customers wish to place their bill on a payment plan, contact the customer service representative.
LIHEAP: This payment assistance program is designed for low-income customers. If you are a qualified low-income customer, then you can apply for this program.
Read More : How to Pay Florida Public Utilities Company Bill
Kissimmee Utility Authority Contact Info
If you need any help to pay your utility bill, contact the Kissimmee Utility Authority. The customer service is available at:
Phone: 407-933-7777
Hours: 24-hours a day
Mail Address:
Kissimmee Utility Authority
1701 W. Carroll St. Kissimmee,
Florida 34741
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